We respect that your time is valuable and we appreciate that you understand ours is too.

We have a 24 hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost to the client.

The first time a cancellation is made within the 24hr period prior to the time of the booked treatment, the client will be given the opportunity to re-book (with no financial penalty applied).

Any subsequent cancellations by/for the same client that occur within the 24 hour period will result in a charge of 50% of the treatment fee.

Clients who make a booking and subsequently fail to present for their designated treatment will be charged 100% of the treatment fee.

Rescue Renew Massage do not issue refunds for cancelled appointments.

Late policy:

Please be courteous and make your scheduled appointment. We will do everything we can to ensure you receive your full treatment time. However if you arrive late and we have appointments immediately after, your therapist may only be able to offer you your remaining time however will retain the right to charge full treatment fee.

We recommend you plan on arriving 10-15 minutes before your appointment time in order to relax, make the most of your ‘me” time and make the most of your treatment.